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BIM-BAM RECORDS - TERMS & CONDITIONS

ORDERING:

Our catalogue is generally updated on a regular basis. New items are added and out of stock items are deleted. The 'search' facility will show all items currently available on the last update but if an item has limited stock and has since run out we would notify you that your order was unsuccessful and offer to re-order or suggest alternatives.

SECURITY OF ON-LINE ORDERING:

We use a secure server to receive your credit/debit card details. The secure server site is a SSL* dedicated server and encrypted to 128 bits which is the standard for high security encryption.

Your credit/debit card authorisation will be processed directly through Bim-Bam Records and no third party processing is involved.

*Secure Sockets Layer or SSL is simply a method for viewing a website with complete assurance, that what you are seeing cannot be viewed by a third party. When you enter your credit card information, you will see a small "lock" or "key" appear in your browser. If you see this, you can be confident that what you are typing into a form or viewing cannot be viewed by anyone else.

If you have any security issues the contact persons are the site owner - Bob Thomas.


DISPLAY OF PRICES:

The price of each item is displayed in the shopping cart and against search results. This price is exclusive of post and packing but includes VAT. Once an item is placed in your shopping basket the postage and packing charges will be viewable and if extra items are added the cart will refresh these prices.

POST & PACKING:
CDs/DVDs

Our charges are clearly shown below.  The shopping cart will automatically calculate these charges based on your purchase and your postal region. You will be able to view these charges at all stages of the shopping transaction and before going to the secure server to make payment.

UK POSTAGE (includes VAT)
1 CD/DVD: 2 CDs/DVDs: 3 CDs/DVDs: 4 CDs/DVDs: 5 CDs/DVDs: 6 or more CDs/DVDs: Box-Sets
valued 50 and over:
1.25 2.00 2.00 2.00 3.50 FREE FREE
UK SPECIAL (REGISTERED) DELIVERY
(Signature required, next day delivery, 250 insurance)
1-4 CDs/DVDs: 5-8 CDs/DVDs: 9-20 CDs/DVDs: 21 or more CDs/DVDs: Box-Sets:
9.00 10.00 13.50 32.00 32.00 for up to 10kg
(These are the total costs for postage & 'Special Delivery'
EUROPEAN AIRMAIL POSTAGE
1-2 CDs/DVDs: 5.25 3-4 CDs/DVDs: 7.50 5-6 CDs/DVDs: 9.25 7-8 CDs/DVDs: 11.00
9-10 CDs/DVDs: 12.50 11-13 CDs/DVDs: 13.50 14-16 CDs/DVDs: 15.00 17-20 CDs/DVDs: 17.00

21 + CDs/DVDs  and Box sets advised with invoice

USA/CANADA & REST OF WORLD AIRMAIL POSTAGE  (Zones 1+2)
1-2 CDs/DVDs: 6.00 3-4 CDs/DVDs: 9.20 5-6 CDs/DVDs: 12.00 7-8 CDs/DVDs: 15.00
9-10 CDs/DVDs: 16.50 11-13 CDs/DVDs: 18.50 14-16 CDs/DVDs: 20.00 17-20 CDs/DVDs: 22.00

21 + CDs/DVDs and Box sets advised with invoice

SURFACE MAIL OUTSIDE EUROPE
Surface mail is available to some countries outside Europe,
please email bimbambob@googlemail.com for details.

POSTAGE TIMES:

UK: Orders should  arrive in 3 working days.
Western Europe:  usually 4 working days.
Outside of Western Europe: Two weeks on average.
(The Post Office estimates for three days to Eastern Europe and four days to the rest of the world, although customs can add to this time.

IMPORT DUTY:

Customers placing orders outside the EU may have to pay import duty.   We word our Customs Declarations to show that goods are for personal use and not for trade, in order to reduce any payments that local Customs may charge.

FAULTY GOODS:

All our items are checked and packed with suitable packaging so there should normally be no problems.
However if  the goods supplied to you are 'not suitable for the use that they were intended for' (eg. the CD sticks or does not play), we will accept returns for reimbursement.
This complies with the UK Sale of Goods Act. This does not affect your statutory rights as a consumer.

DVDs

Please check which DVD format your machine is capable of playing, we cannot refund or exchange DVDs unless seal is still intact.


ORDER CANCELLATION:

The Consumer Protection (Distance Selling) Regulations requires traders, unless the law permits otherwise, to give the consumer the right to cancel their order within 7 working days without giving a reason. In the case of goods received the 7 working days must start from the day after the day the customer receives the goods.
Bim-Bam Records will comply with the above regulations.

You must ensure that you take reasonable care of goods and return them to us in the condition that they were sent to you.
For example, we cannot accept cancellations on CDs/DVDs where the shrinkwrapping (or other seal) has been removed.

If you decide to cancel your order you should immediately contact us by phone
+44 (0) 23 80600329 -  or email: bimbambob@googlemail.com. If we receive your cancellation before goods are despatched we will refund your money within 30 days. In the event that  the goods have already been despatched, or have been received by you, and we receive notice of cancellation  we will refund your original purchasing costs but not the cost you incur in returning the cancelled goods to us.

PAYMENT:

ON-LINE:  ALL major credit cards accepted. Postage will be accounted for automatically.

OFF-LINE:

Cash: only by special delivery/registered mail (at your own risk.)

Cheques: Only cheques drawn on a UK bank are acceptable.
All cheques should be made payable to: 'BIM BAM RECORDS LTD'

International Money Order: Make payable to 'BIM BAM RECORDS LTD'

Postal Orders: All Postal Orders should be uncrossed  and
made payable to R. Thomas.

Credit Cards: Please supply:

a) Card holders name & address b) Card number c) Expiry date

Debit Cards: Solo - Please supply:

a) Card holders name & address b) Card number c) Valid from date d) Expiry date e) Issue Number.

Your card will be debited to BIM-BAM RECORDS - (no third parties are used  for card transactions), and all card processing is made off-line. This stops you being charged for out of stock items, and is more secure.

You can also make direct bank transfer payments if you prefer. Our bank details are available upon request. If you are sending cash through the post, please send it in a Registered Letter.


YOUR PERSONAL DETAILS/DATA PROTECTION ACT

Your credit card details are only recorded on-line on a secure server.
We then process the order and delete these details.
We are a signatory to the UK Data Protection
Act, which forbids us to abuse data.
Your details will not be given to any third parties

COMPLAINTS:

We will  deal with any complaints that you have fairly, effectively
and quickly (within 5 working days). Any complaints will be dealt with in strictest confidence. If you make any complaints, we ask that you inform us as to how our procedures can be improved, and give as much detail as you can, in order that we can help you to resolve any problems.
Just contact us using the contact details below.

During the period of any dispute, we promise to keep you appraised of all developments. In the event that we are unable to resolve any dispute speedily because of the late arrival of information from third parties, we will re-imburse you before resolution of the dispute so that you are not 'out of pocket'.

YOUR PRIVACY:

We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your
consent or joined our mailing list.

We will not pass your e-mail address to anyone else.

The type of information we will collect about you includes:
Your name and address
Phone number - if advised by you
Email address
Credit/debit card details


We will never collect sensitive information about you without your
explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in
accordance with our internal security policy and the law and the Which? Web Trader Code. Our internal security policy means that your personal data is kept in a purpose-built database off-line, and is only accessible to Bim-Bam Records, who are responsible for all security on this site and also for maintaining accurate data.

If we intend to transfer your information outside the EEA
(European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser (this cookie will NEVER contain your credit card numbers). You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us.

CONTACT INFORMATION:

Send all correspondence to:

Bob Thomas
Bim-Bam Records Ltd.
Chalfont House
Botley Road
Horton Heath
Eastleigh
Hants
SO50 7DN
England     

Telephone: 023 80600329 (10am - 7pm  Monday to Friday)

Fax: 023 80600329 (24 hrs)

International dialling code: +44 23 80600329

email:  bimbambob@googlemail.com

We leave the answering machine on at other times and weekends.


BROWSER COMPATIBILITY AND YOUR COMPUTER

This website has been designed with all browsers in mind.
It will not fully support the coding needed for a
combination of Lynx and text reader as used by some visually impaired people because of the frames.  Should this be a problem please contact us by telephone.

DISCLAIMER:

We reserve the right not to deal with anyone, should we suspect that the information provided to us is incorrect, or the credit card numbers are invalid. However, we will advise our reasons for declining orders where possible, although we will not be held to long and unreasonable correspondence on these and similar matters.

Bim Bam Records Ltd
Company Reg. No. 3872814
Directors: Mr R Thomas  Mrs S K Thomas

VAT no. 566 5615 14

PLACE OF REGISTRATION - ENGLAND & WALES

REGISTERED OFFICE ADDRESS - 

JORDAN BROOKES
PARMENTER HOUSE
57 TOWER ST
WINCHESTER
HANTS
SO23 8DO